Disaster Management Services — Black Swan Solutions┬«


Black Swan Logo-TaglineAssisting people and organizations in crisis

Black Swan Solutions, a specialty division of Empathia, assists organizations in preparing for, responding to and recovering from the human impact of crises. Services are ideal for situations ranging from a product recall or data breach to a mass casualty event or critical incident.

Our unique program integrates masters prepared crisis response professionals with state-of-the-art technology, including:

  • A mobile app to account for people in a facility evacuation
  • A scalable, stand-ready call center that can process 50 to 3,000 calls per hour on behalf of our client organizations
  • A proprietary database to provide real time reports on call activity, survivor and missing persons lists, caller trends and statistics, as well as time stamps for complying with local and federal laws

Black Swan Solution’s services are modular and typically purchased on retainer. A crisis situation typically triggers activation of the program, as well as the fee-for-service pricing agreed upon in advance.