Black Swan Solutions® Response Services

When a disaster strikes, an organization’s response to human needs becomes critical.  Black Swan Solutions Response Services help organizations to:

• Maintain a state of readiness that allows them to immediately respond to a disaster;
• Provide accurate information about the incident and those affected;
• Protect their brand and reputation in the event of a disaster;
• Manage the massive volume of telephone inquiries that follows a disaster, often exceeding 1,000 calls per hour from employees, guests/customers, victim friends and family members, as well as the media and government officials;
• Reduce the impact of the emotional trauma on victims and victim friends and family members; and
• Incorporate the 9/11 commission findings and recommendations into their existing plan.

Black Swan Solutions Response Services provide organizations with the capacity to immediately and effectively respond to a disaster and provide accurate information to affected individuals and first responders.  Services include:

Disaster Response Call Center (DRCC):

• Receives, triages and manages the massive volume of calls that flood the phone lines as a result of a disaster, often exceeding 1,000 per hour;

• Is activated within one-hour of notification;

• Is staffed with mental health professionals with extensive trauma experience who professionally address the highly emotional calls associated with a disaster;

• Provides a resource for employees seeking information on returning to work, retrieving personal belongings, pay check status, etc.; and

• Provides real time reports to the client organization of persons accounted for, missing or identified as either injured or deceased.

Employee Support:

• Provides psychological first aid and crisis debriefing services;

• Enhances employee resilience; and

• Facilitates workplace recovery.

Trauma Counseling:

• Counseling for survivors, survivor families and victim family members;

• Available in-person and telephonically; and

• Referrals are provided to support groups and other resources that can further assist the affected person.

Victim and Family Assistance:

• Establishes a victim family assistance center on behalf of the affected organization;

• Coordinates transportation for family members wishing to travel to the crisis site;

• Facilitates communication with investigative authorities; and

• Coordinates the recovery/return of victims’ personal effects.

Click here for an informational brochure on Black Swan Solutions.