This white paper examines organizational resilience and provides recommendations that help organizations move from crisis through recovery.
Each crisis presents unique challenges. However, there are universally recommended preparations and processes, many of which are often overlooked, that can assist organizations in effectively and compassionately managing a crisis. In this white paper, we examine the 7 phases of a crisis and provide recommendations that are often overlooked in most business continuity plans. We will primarily focus on managing the victims, their families and the assistance provided to them during the initial crisis and through recovery.
Recommendations in this white paper provide a roadmap to disaster management and human resource professionals for addressing the human aspect of a crisis. By compassionately and thoughtfully preparing your response, you reduce the impact of negative public relations and information inaccuracy while also improving the outlook on recovery and stakeholder perception.