The Employee Assistance Program (EAP) is available to help with any concern that affects performance or productivity. Here are 10 other times that the EAP may be of help:
- Preparing for a layoff. The EAP is available for consultation on how to prepare for reactions, provide written material for packets and review strategies for managing survivors.
- Supporting personal and professional development for managers and staff. The EAP has a wide range of training topics for brown bag presentations, as well as HR-related topics for managers. The EAP also has an extensive library of topical information available in flyer form or online.
- Supporting staff after a co-worker death. Whether a sudden death or one related to an extended illness, the loss of a co-worker can leave a workgroup struggling. The EAP counselors are available to provide support and assistance during this difficult time.
- Promoting a new manager. Becoming a new manager is both exciting and overwhelming. Dealing with different personalities, team conflicts, and morale issues while still getting the work done can be challenging. A series of webinars can be of help to both new and seasoned managers. These programs emphasize the importance of involving HR and seeking consultation before addressing policy-related issues.
- High-profile or risk situations. The EAP is available 24/7 to assist you when a team member is having thoughts of suicide, engaging in threatening or strange behavior, or reveals a complicated family issue.
- FMLA request. Whether the request is due to an illness or caregiving need, the EAP can provide support. Services that the EAP can offer include emotional support and assistance before, during and after the leave, and assistance with finding resources for in-home care.
- 401(k) hardship withdrawal request. Many times, team members are not aware of all the options to address a financial problem. The EAP can help by evaluating needs, exploring options and developing a plan of action.
- Garnishment of wages. A reduction in take-home pay can affect personal relationships, financial status, living situation and work stress. The EAP provides financial and legal services to answer questions about the process and free counseling sessions to help with the impact on relationships and stress issues.
- Performance improvement plan. If someone is struggling at work, chances are there are personal issues affecting his or her ability to meet performance expectations. The EAP is able to assess emotional and mental health issues while also helping the individual meet the goals of the performance plan.
- Termination or layoff. The EAP services are usually available post-termination (regardless of COBRA status). The loss of a job is a stressful life change and the EAP can be there to offer resources and support.
Carol Wilson joined Empathia in 1990. As Senior Vice President, Customer Relations and COO, she oversees all service operations at Empathia. Additionally, Carol is an experienced corporate trainer and consultant who has worked with a number of high profile corporate entities. She is an associate certified coach and a member of the International Coach Federation.