Expanded Program Offerings

Targeted Services to Expand the Scope of Your Program

Expanded Program Offerings

Empathia approaches every organization with a one-size-fits-one approach. Our core program addresses a wide range of needs but there are times when a targeted solution may be required. Add Empathia’s expanded program offerings to your core program to assist a specific segment of your population, support a cultural initiative or meet an unexpected need.

Explore a wide range of targeted services to enhance your program profile.

Tailored for Your Organization

Every industry and organization faces challenges that are unique to its members. Empathia’s expanded program offerings and flexible service approach allow for the development of customized programs to address needs that may arise. When faced with a unique challenge, Empathia is here to help develop a tailored approach to support your organization. Looking for a service not listed here?

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Expanded Program Offerings Targeted for Unique Needs

Computerized Cognitive Behavioral Therapy (dCBT)

Support member wellbeing by providing a self-help dCBT for members who may not seek help due to time, social or geographic barriers. Our self-guided programs with coaching support have proven to be as effective as face-to-face counseling. Learn More.

On-site Counseling

Make it convenient for members to access care for mental health concerns by adding an on-site counselor to your program. With a flexible approach and a full range of services including one-on-one counseling, consultation, critical incident stress management debriefings and training seminars/workshops, Empathia can structure a program to meet your organization’s needs.

Leader Coaching

Enhance the emotional intelligence of your leaders through Empathia’s Leader Coaching program. Our customized coaching program is designed to identify attributes and behaviors that your organization values in its successful leaders and develop these capacities through skill-based coaching and training.

Healthcare Worker Wellbeing

Support the wellbeing of the caregivers in your organization working long hours and rotating shifts. Empathia’s mindfulness program provides evidence-based training to optimize self-care, resulting in better patient experience.

Physician Wellbeing

Provide confidential support to physicians who may be struggling with mental health challenges including compassion fatigue, depression and addictions. Empathia’s wellbeing program includes a specialized network of mental health providers to address the unique needs of your physician group.

Customized Initiatives to Promote Wellbeing

Promote healthy habits to increase organizational wellbeing. Wellbeing programs can be customized to include group assessments, training sessions, podcasts, webinars, print and digital resources and on-site or virtual consultations.

Group Assessments

Promote workgroup effectiveness through a customized assessment process and targeted interventions. Empathia’s process includes the use of a proprietary assessment tool to identify strengths and challenges while also informing a set of recommendations designed to maximize individual and group performance.

Financial Wellness

Provide resources and 1:1 consultation to support financial wellness. Empathia’s financial wellness service assists your members with a wide range of concerns including student and consumer loans, financial planning, budgeting, taxes, credit counseling and debt consolidation through unlimited consultation with a consumer credit counselor and online training.

Concierge Services

Help your members tackle everyday tasks with Empathia’s concierge services. We research and schedule errand running, delivery services, automobile maintenance, event and travel planning, pet assistance, in-home services and transportation to appointments.

Discount Center

Make it easy for your members to shop for the best deals. Empathia’s discount center offers significant savings and exclusive discounts on apparel, electronics, tickets, books, music and many other products and services, through exclusive arrangements with hundreds of brand name vendors.

Backup Care

Support working parents when their regular child care plans fall through. Specialists from Empathia’s hassle-free backup care program can step in 24/7 to provide personalized assistance in arranging planned and emergency care needs for children, adults, pets and self-recovery.

Senior Care Management

Provide expert assistance to your members who are caring for an elderly parent or family member. Through in-home assessments by our professional care managers, we offer a full evaluation of an aging loved one’s needs, post-assessment specialist support and a customized care plan that guides your members through all stages of senior care.

Homework Help

Assist working parents by providing homework help for K-12 students. Professional tutors are available 24/7 with no appointment necessary. Subject-specific tutoring, educational tools and essay review are provided through secure online sessions with live chat and whiteboards.

Explore our full menu of expanded employee assistance program offerings with our interactive PDF!

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Ask How Our Targeted Programs Can Be Tailored to Support Your Organization.

Request a Quote

Impact Response Model by Empathia

Bringing Competence, Compassion & Commitment to Those We Serve

Impact

From individual or small-scale events to large-scale crises that impact an entire community, we have your back.

Response

Whether it’s a strategic response to an individual need or a full-scale disaster, our expert team is accessible on an immediate, live-answer basis, 24/7 across the globe.

Support

Through a customized, phased approach, our team provides specific tools and resources tailored to the unique challenges facing your workforce and organization.

Through the integration of two distinct capabilities – employee assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of individuals, families, teams, entire organizations and their communities.

When you access EAP services from LifeMatters, our team of caring, competent professionals provide individual and family crisis intervention, counseling and work/life support.

Layer on our Black Swan Solutions service and, should a crisis or disaster impact your organization, you’ll experience the power of our full-scale, strategic response.

At Empathia, our services intertwine, closing the gap between EAP and large-scale crisis management. While virtually all EAP firms cover assistance with small-scale critical incidents, our team provides a robust response and recovery service scalable to crises and disasters of far greater magnitude. Experience industry-leading employee assistance, comprehensive crisis response, global service delivery, seamless handoffs and powerful communication technologies, all leading to unsurpassed support for your organization during times of critical need.

Learn More
Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!”

Marc Norberg – Asst. to the General President
A North American Transportation Union

“Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!”

Human Resources Director
Social Services

“Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.”

Benefits Specialist
Mid-size Retail Organization

“The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.”

Monica Baker – Senior VP Marketing/Human Resources
PyraMax Bank

“Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.”

Marketing Associate
Mid-size Electronic Company

“I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!”

Dixie Kansala – Benefits Coordinator
Sheridan Memorial Hospital

“Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.”

HR Manager
Mid-size Manufacturing Company

“Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.”

HR Director
Large Ohio-based Distribution Company

“Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.”

Joanne Dermady – EAP Clinical Manager
Wegmans EAP

“I have been blown away with Empathia and how all of them have worked so well with us.”

Services User
Senior Care

“The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.”

Emmett Fuller – Affiliate Provider
Marietta, GA

“I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.”

HR Assistant
Midwest Company

“Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.”

Services User
Senior Care

“My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.”

HR Manager
Pennsylvania-based Distribution Company

“We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.”

HR Manager
Mid-size Insurance Company

“Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.”

EEO/Affirmative Action Representative
RoadSafe Traffic Systems, Inc.

“Empathia has done a fine job in providing monthly materials and on-demand on-site help.”

Cindy Haynes – HR Operations Manager
Greenlee Textron

“It is rare that I work with a vendor who is so on top of everything.”

Benefits Specialist
Mid-size Retail Organization

“We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“A manager and I spoke with one of your counselors for some advice on how to handle an employee issue recently and it was super useful. Life is becoming more complicated, so it’s great to have this option for employees and their family members. Thank you!”

Marc Norberg – Asst. to the General President
A North American Transportation Union

“Recently, I had to call the EAP for some help in addressing an elderly relative. The response was caring, quick and comprehensive. I have since relayed my positive experience to our staff and encouraged them to use you as a resource when in need. Thank You!”

Karen Wolf – Human Resources Manager
A Midwest Manufacturing Company

“I’m reminded often of how happy I am that we offer LifeMatters. I talked to a young man this morning who is really struggling with some major life events and he was very open to contacting the EAP. I know others who have used your services and they have told me how helpful it has been for them!”

Human Resources Director
Social Services

“Thank you for a wonderful relationship. I’m very grateful for the opportunity to have partnered together. If I ever know of an HR colleague that is seeking a stand-alone EAP program, I would definitely refer them to you and Empathia. You are a top-notch vendor and we have all been so impressed with your quick follow-up, quality resources, and well-thought-out answers to our questions.”

Benefits Specialist
Mid-size Retail Organization

“The feedback I have received over the last few years regarding Empathia’s services has been quite impressive and I would strongly recommend their services to other organizations.”

Monica Baker – Senior VP Marketing/Human Resources
PyraMax Bank

“Our experience with Empathia has been extremely professional and very positive. Regardless, if it is a simple request or a critical incident with an employee, it was always handled with the upmost of compassion and privacy. It has become a great partnership for us.”

Marketing Associate
Mid-size Electronic Company

“I contacted EAP about a potential landlord-tenant dispute. They gave me the name of an attorney within one day, and I scheduled my free 30-minute consultation immediately. The lawyer’s consultation was just what I needed to know my rights and prepare for my case. I was also offered a discount on the lawyer’s services. The EAP was just what I needed when I needed it, and I appreciate them saving me money, time, and heartache trying to seek legal help the conventional route!”

Dixie Kansala – Benefits Coordinator
Sheridan Memorial Hospital

“Sheridan Memorial Hospital in Sheridan, WY enjoys the Empathia services and is pleased with the feedback from employees who have used their services. The literature is meaningful and appropriate.”

HR Manager
Mid-size Manufacturing Company

“Our Account Manager is GREAT, always proactive, and on top of any situation that occurs.”

HR Director
Large Ohio-based Distribution Company

“Empathia has been a great organization to work with. They have been supportive with on-site visits to help in crisis situations. The feedback from our team members has been positive and appreciative of such a service. Empathia works with us to make their product and service offerings work within our environment.”

Joanne Dermady – EAP Clinical Manager
Wegmans EAP

“I have been blown away with Empathia and how all of them have worked so well with us.”

Services User
Senior Care

“The geriatric care manager said some of the same things I’ve been saying to my mother, but because she liked the care manager and seemed to trust that she was getting the opinion of a professional, she was willing to listen and agreed to some changes that will be a real relief for me.”

Emmett Fuller – Affiliate Provider
Marietta, GA

“I wanted to let all of you know how much I have appreciated our continued professional relationship over the past year. Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia – and how much I really do appreciate it as well.”

HR Assistant
Midwest Company

“Our HR manager recently left the company. As the HR Assistant, I was contacted right away by our Account Manager to update our contact information. He was very helpful, sent confirmation right away, and let us know about available services.”

Services User
Senior Care

“My father was facing some very complicated medical and rehab issues, bouncing back and forth between the hospital and the rehab center. The geriatric care manager had a background in nursing and was able to speak with the other professionals involved and get things straightened out.”

HR Manager
Pennsylvania-based Distribution Company

“We had not long been with Empathia when our company suffered the trauma of having a co-worker murdered within sight of one of our branch locations. Empathia was quick to respond and had people available for various needs during the event. Sometimes, there was serious help required; sometimes it was just to listen. Empathia’s EAP benefit will always be valuable to us.”

HR Manager
Mid-size Insurance Company

“Empathia is a shining star in our wellness initiative. Everything from being a wonderful resource to the personal touch you all bring to our employees. It’s a privilege and a pleasure to be a business partner of yours.”

EEO/Affirmative Action Representative
RoadSafe Traffic Systems, Inc.

“Empathia has done a fine job in providing monthly materials and on-demand on-site help.”

Cindy Haynes – HR Operations Manager
Greenlee Textron

“It is rare that I work with a vendor who is so on top of everything.”

Benefits Specialist
Mid-size Retail Organization

“We recently had an incident at one of our locations involving domestic violence in the workplace. We reached out to Empathia to send a counselor on site to help our folks work through the violence they witnessed. The counselor spoke to the group regarding the situation and then was available for one-on-ones of which several people took advantage of.”