Expanded Program Offerings

Targeted Services to Expand the Scope of Your Program

Expanded Program Offerings

Empathia approaches every organization with a one-size-fits-one approach. Our core program addresses a wide range of needs but there are times when a targeted solution may be required. Add Empathia’s expanded program offerings to your core program to assist a specific segment of your population, support a cultural initiative or meet an unexpected need.

Explore a wide range of targeted services to enhance your program profile.

Tailored for Your Organization

Every industry and organization faces challenges that are unique to its members. Empathia’s expanded program offerings and flexible service approach allow for the development of customized programs to address needs that may arise. When faced with a unique challenge, Empathia is here to help develop a tailored approach to support your organization. Looking for a service not listed here?

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Expanded Program Offerings Targeted for Unique Needs

Computerized Cognitive Behavioral Therapy (dCBT)

Support member wellbeing by providing a self-help dCBT for members who may not seek help due to time, social or geographic barriers. Our self-guided programs with coaching support have proven to be as effective as face-to-face counseling. Learn More.

On-site Counseling

Make it convenient for members to access care for mental health concerns by adding an on-site counselor to your program. With a flexible approach and a full range of services including one-on-one counseling, consultation, critical incident stress management debriefings and training seminars/workshops, Empathia can structure a program to meet your organization’s needs.

Leader Coaching

Enhance the emotional intelligence of your leaders through Empathia’s Leader Coaching program. Our customized coaching program is designed to identify attributes and behaviors that your organization values in its successful leaders and develop these capacities through skill-based coaching and training.

Healthcare Worker Wellbeing

Support the wellbeing of the caregivers in your organization working long hours and rotating shifts. Empathia’s mindfulness program provides evidence-based training to optimize self-care, resulting in better patient experience.

Physician Wellbeing

Provide confidential support to physicians who may be struggling with mental health challenges including compassion fatigue, depression and addictions. Empathia’s wellbeing program includes a specialized network of mental health providers to address the unique needs of your physician group.

Customized Initiatives to Promote Wellbeing

Promote healthy habits to increase organizational wellbeing. Wellbeing programs can be customized to include group assessments, training sessions, podcasts, webinars, print and digital resources and on-site or virtual consultations.

Group Assessments

Promote workgroup effectiveness through a customized assessment process and targeted interventions. Empathia’s process includes the use of a proprietary assessment tool to identify strengths and challenges while also informing a set of recommendations designed to maximize individual and group performance.

Financial Wellness

Provide resources and 1:1 consultation to support financial wellness. Empathia’s financial wellness service assists your members with a wide range of concerns including student and consumer loans, financial planning, budgeting, taxes, credit counseling and debt consolidation through unlimited consultation with a consumer credit counselor and online training.

Concierge Services

Help your members tackle everyday tasks with Empathia’s concierge services. We research and schedule errand running, delivery services, automobile maintenance, event and travel planning, pet assistance, in-home services and transportation to appointments.

Discount Center

Make it easy for your members to shop for the best deals. Empathia’s discount center offers significant savings and exclusive discounts on apparel, electronics, tickets, books, music and many other products and services, through exclusive arrangements with hundreds of brand name vendors.

Backup Care

Support working parents when their regular child care plans fall through. Specialists from Empathia’s hassle-free backup care program can step in 24/7 to provide personalized assistance in arranging planned and emergency care needs for children, adults, pets and self-recovery.

Senior Care Management

Provide expert assistance to your members who are caring for an elderly parent or family member. Through in-home assessments by our professional care managers, we offer a full evaluation of an aging loved one’s needs, post-assessment specialist support and a customized care plan that guides your members through all stages of senior care.

Homework Help

Assist working parents by providing homework help for K-12 students. Professional tutors are available 24/7 with no appointment necessary. Subject-specific tutoring, educational tools and essay review are provided through secure online sessions with live chat and whiteboards.

Explore our full menu of expanded employee assistance program offerings with our interactive PDF!

Ask How Our Targeted Programs Can Be Tailored to Support Your Organization.

Impact Response Model by Empathia

Bringing Competence, Compassion & Commitment to Those We Serve


From individual or small-scale events to large-scale crises that impact an entire community, we have your back.


Whether it’s a strategic response to an individual need or a full-scale disaster, our expert team is accessible on an immediate, live-answer basis, 24/7 across the globe.


Through a customized, phased approach, our team provides specific tools and resources tailored to the unique challenges facing your workforce and organization.

Through the integration of two distinct capabilities – employee assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of individuals, families, teams, entire organizations and their communities.

When you access EAP services from LifeMatters, our team of caring, competent professionals provide individual and family crisis intervention, counseling and work/life support.

Layer on our Black Swan Solutions service and, should a crisis or disaster impact your organization, you’ll experience the power of our full-scale, strategic response.

At Empathia, our services intertwine, closing the gap between EAP and large-scale crisis management. While virtually all EAP firms cover assistance with small-scale critical incidents, our team provides a robust response and recovery service scalable to crises and disasters of far greater magnitude. Experience industry-leading employee assistance, comprehensive crisis response, global service delivery, seamless handoffs and powerful communication technologies, all leading to unsurpassed support for your organization during times of critical need.

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