Systems. Call centers. Technology. Infrastructure. Response units. All are at your disposal as an Empathia client, and yet, they are not our greatest asset. Work of a critical nature requires a secret weapon. Ours is competent compassion.
At Empathia, caring for others isn’t just our job. It’s our purpose, one that manifests in exceptional service outcomes and compassionate care. We are here to make a positive difference in the lives of those we serve, and we do that very well.
Deepen your organization’s bench strength, tackle the day-to-day needs of your employees, and prepare for the unexpected with help from our team of:
- Counselors and Therapists
- Account Executives
- Account Managers
- Consultation Specialists
- Training Coordinators
- Disaster Management Experts
Stay for a moment and meet some of our staff!
Empathia has been helping organizations and individuals be their best for over 35 years. We began in 1982 as an internal EAP for a regional medical center and by 1985 became a fast-growing regional and national vendor.
Today, we provide global, highly customized, and successful behavioral health and crisis management programs to companies across the globe.
Carol joined Empathia in 1990 and has served as Senior Vice President and Chief Operations Officer before becoming its President and CEO in 2019. Carol is an experienced corporate trainer and consultant who has worked with a number of high profile corporate entities. She holds a Masters in Social Work; she is also an Associate Certified Coach, a Certified Employee Assistance Professional (CEAP), and a member of the International Coach Federation.
Vice President, Finance/CFO
Carol joined Empathia in 2005. As Vice President of Finance and Chief Financial Officer, she provides management for all financial, information services, and internet functions. Carol earned her Masters in Business Administration at the University of Wisconsin – Madison and is a Certified Management Accountant (CMA).
Director, Disaster Management Services
Andrea joined Empathia in 2008. With over 20 years of crisis management experience, she serves as Director of Disaster Management Services for Empathia’s Black Swan Solutions. Andrea has responded to numerous mass casualty airline and non-airline incidents, including the 9/11 terrorist attacks. Additionally, she holds a Masters in Social Work and has over 30 years of human service experience.
Director, Business Development
Michelle joined Empathia in 2003. As Director, Business Development, she oversees our sales and marketing efforts. She also manages quality assurance activities and internal Black Swan operations, coordinates and facilitates crisis response services for affected individuals following a traumatic event or disaster, and assists with the development of smart technology to support organizations during a disaster response. Prior to transitioning to the Black Swan Team, Michelle served as an Empathia Account Executive and EAP Counselor. She holds a Masters in Social Work and is a Certified Employee Assistance Professional (CEAP).
Director, Privacy and Compliance
David joined Empathia in July 1990. He has been directly involved in the development and management of clinical standards, outcomes-based measurement, customer benefit integration processes, and clinical research initiatives. As Director, Privacy and Compliance, he is currently responsible for information privacy and regulatory compliance, as well as providing clinical consultation and disaster response services. David is a Licensed Clinical Social Worker (LCSW) with over 30 years of direct clinical experience.
Director, Provider Services
Tim joined Empathia in 1990. As Director, Provider Services, he oversees Empathia’s national affiliate provider network and ensures that the level of service provided exceeds expectations. Additionally, Tim is a former Executive Board Member for the Employee Assistance Professional Association (EAPA) Chapter of Southern Wisconsin. He holds a Bachelor’s in Psychology, has a certificate in Criminal Justice, and is a Certified Employee Assistance Professional (CEAP).
Manager, Clinical Services
Sara joined Empathia in 2007. As Manager of Clinical Services, she oversees all clinical services and is responsible for direct management of all LifeMatters counselors. She holds a Masters in Counseling Education, is a Certified Employee Assistance Professional (CEAP), and is a Licensed Professional Counselor (LPC). Sara is the Chapter Secretary for the Wisconsin Chapter of Employee Assistance Professionals.
Manager, Employer Services
Chris joined Empathia in 2000. As Manager, Employer Services, she oversees the Account Management Team, along with the Performance and Consultation Specialists who handle all the company mandated referrals. She also assists in coordinating small and large scale trauma response services. In her previous roles as an EAP Counselor, she provided clinical assessments/counseling, trauma response services, and on-site services. Additionally, she holds a Masters in Social Work, is a Certified Employee Assistance Professional (CEAP), a certified wellness coach, and leads the Online Leader Coaching Team.
Wendy joined Empathia in 2001. As an Account Executive, she manages national EAP contracts and provides consultation, training, and intervention services. She also has customer service and crisis training experience, and is a team member for one of our Disaster Response Call Center subgroups. In her previous role as an EAP Counselor, she provided clinical assessments/counseling, trauma response services, and on-site services. Wendy has a Masters in clinical Psychology; she is a Licensed Professional Counselor (LPC) and a Certified Employee Assistance Professional (CEAP).
Alyson joined Empathia in 1998. As Account Executive, she manages national EAP contracts and provides consultation, training, and intervention services. She serves as a Culture1st Consultant, assessing and improving culture in the workplace. Her previous roles at Empathia include Provider Relations Development Specialist and EAP Counselor. Alyson was the President of the Greater WI EAPA Chapter until October, 2014, and is a Licensed Clinical Social Worker (LCSW), as well as a Certified Employee Assistance Professional (CEAP). She holds a Masters in Social Work.
Jill joined Empathia in 1998. As an Account Executive, she manages national EAP contracts and provides consultation, training, and intervention services. In her previous role as an EAP Counselor, Jill provided trauma response services and training. Jill has a Masters in Educational Psychology with an emphasis in Rehabilitation Counseling and is a Certified Employee Assistance Professional (CEAP).
Jessica joined Empathia in 2013. As Account Executive, she manages a variety of EAP accounts develops, as well as implements crisis response training to master level behavioral health professionals. She also oversees the functions of the call center during activation, as well as builds and maintains strong, long-lasting customer relationships. In her previous role as an EAP Counselor, she provided clinical assessments/counseling, trauma response services, and on-site services. Jessica has a Masters in Community Counseling and is a national Certified Counselor (NCC).
Debbie joined Empathia in 1996. As an Account Manager, she manages a variety of EAP accounts, as well as all training activities for client companies, including health fairs, webinars, and live trainings. Her previous roles at Empathia include Operations Assistant, Finance and Receptionist. She has a Bachelors in Psychology, as well as in Communication Sciences and Disorders.
Carrie joined Empathia in 1989. As an Account Manager, she provides account management to a wide variety of client companies. She also has customer service and accounting experience, and is a Team Lead for one of our Disaster Response Call Center subgroups. Carrie has a Bachelors in Social work and Personnel Management, and is a Certified Employee Assistance Professional (CEAP).
Jeremy joined Empathia in 2007. As an Account Manager, he manages a variety of EAP accounts and also oversees our social media sites. His previous roles here were as Manager, Client Care Services, as well as Sales Consultant. Prior to joining Empathia, he spent 14 years in the EAP industry in a variety of managerial and operational roles. Jeremy holds a Masters in Management; he is a certified wellness coach and a Certified Employee Assistance Professional (CEAP).
Shery joined Empathia in 2016. As an Account Representative, she manages national EAP contracts, including contract negotiation, implementation, and administration. She also provides clerical, organizational, and logistical support to the Account Team. Finally, she coordinates, analyzes, and assembles EAP utilization and client demographic reports. She has extensive experience in executive administration and has an Associate Degree in Supervisory Management.
Client Success Specialist
Tammy joined Empathia in 1994. As Client Success Specialist, she works to deliver ongoing support and guidance around business strategy, from prospect through customer. In her previous role as Product Specialist, she oversaw all of our work/life and wellness vendor partners, coordinated the client website, and assisted in connecting customers with the best services for their needs. Other prior roles at Empathia include Account Executive, Consultation Specialist, and EAP Counselor. Tammy has a Bachelors in Psychology and is a Certified Employee Assistance Professional (CEAP).
Jennie Van Remmen
Lead Sales Executive
Jennie joined Empathia in 2002. As Lead Sales Executive, she is responsible for overall sales efforts of services and product lines. This includes conducting cold calls, generating leads, coordinating proposals, and presenting our program to prospects. Jennie has a Bachelors in Communication and is a Team Lead for one of our Disaster Response Call Center subgroups.
Wendy joined Empathia in 2015. As a Sales Executive, she actively pursues and develops prospect relationships throughout the sales cycle. Her previous role at Empathia was as a Business Development contractor. Prior to joining Empathia, she worked in sales and strategic business development for a variety of firms in the business continuity industry. Wendy holds a Masters in Emergency Management; she has an ABCP certification from Disaster Recovery Institute International and is a member in good standing of the Association of Continuity Professionals.
CEO/CFO, Empathia Pacific
Patti joined Empathia Pacific in 1997. As Chief Executive Officer for Empathia Pacific, she oversees service delivery systems for quality assurance and manages business operations and compliance with California’s Knox-Keene laws and regulations. As Chief Financial Officer, she oversees all company accounting practices, including preparing budgets, financial reports, tax and audit compliance. She directs financial strategy, planning and forecasts. Additionally, she performs financial and claims oversight and filings in compliance with California’s Knox Keene laws and regulations.
Clinical Director, Empathia Pacific
Rhonda joined Empathia Pacific in 2006. As Clinical Director, she provides concurrent and retrospective reviews of clinical services in compliance with California’s Knox-Keene laws and regulations. Additionally, she provides clinical oversight, consultation, and direction as needed to intake staff for high-risk cases, also in compliance with Knox-Keene. Rhonda is a California Licensed Clinical Social Worker, Licensed Independent Social Worker, and Master Addiction Counselor.
Clinical Supervisor/ Account Manager, Empathia Pacific
Ann joined Empathia Pacific (then Robert T. Dorris & Associates) in 2006. As Clinical Supervisor/Account Manager, she provides concurrent and retrospective reviews of clinical services in compliance with California’s Knox-Keene laws and regulations. Additionally, she provides clinical oversight, consultation, and direction as needed to intake staff for high risk cases. Ann has a Bachelors in Psychology, a Masters in Social Work, and is a California Licensed Clinical Social Worker (LCSW).