A Team to Deepen Your Organization’s Bench Strength

Meet the Empathia Team

Experts in Employee Assistance & Crisis Management

Systems. Call centers. Technology. Infrastructure. Response units. All are at your disposal as an Empathia client, and yet, they are not our greatest asset. Work of a critical nature requires a secret ingredient. Ours is competent compassion.

At Empathia, caring for others isn’t just our job. It’s our purpose – one that manifests in exceptional service outcomes and compassionate care. We are here to make a positive difference in the lives of those we serve, and we do that very well.

Deepen your organization’s bench strength, tackle the day-to-day needs of your employees and prepare for the unexpected with help from our team of:

  • Counselors and Therapists
  • Account Executives
  • Account Managers
  • Consultation Specialists
  • Training Coordinators
  • Disaster Management Experts

Stay for a moment and meet some of our staff!

Our Backstory

For over 35 years, Empathia has delivered reliable, quality-driven EAP and crisis management services to organizations ranging from Fortune 500 companies to small, locally-owned businesses. We offer many options to make our program uniquely your own, whether you want to go global, nurture wellbeing, boost productivity or improve workplace safety, we can take you there.

Carol Wilson

Carol Wilson

President/CEO
Carol Wilson
Carol Wilson

President/CEO

Carol joined Empathia in 1990 and has served as Senior Vice President and Chief Operations Officer before becoming its President and CEO in 2019. Carol is an experienced corporate trainer and consultant who has worked with a number of high profile corporate entities. She holds a Masters in Social Work; she is also an Associate Certified Coach, a Certified Employee Assistance Professional (CEAP), and a member of the International Coach Federation.

Carol Barr

Carol Barr

Vice President, Finance/CFO
Carol Barr
Carol Barr

Vice President, Finance/CFO

Carol joined Empathia in 2005. As Vice President of Finance and Chief Financial Officer, she provides management for all financial and contracting functions. Carol earned her Masters in Business Administration at the University of Wisconsin Madison and is a Certified Management Accountant (CMA).

Brian Summers, Chief Growth Officer at Empathia

Brian Summers

Chief Growth Officer
Brian Summers, Chief Growth Officer at Empathia
Brian Summers

Chief Growth Officer

Brian joined Empathia in 2020 and brings over 25 years of proven sales, strategy and leadership experience. As Chief Growth Officer, he is responsible for driving strategic and operational initiatives to accelerate the organization’s growth and innovation. He holds a Masters in Business Administration (MBA).

Michelle Colosimo

Michelle Colosimo

Executive Director, Critical Support Services
Michelle Colosimo
Michelle Colosimo

Executive Director, Critical Support Services

Michelle joined Empathia in 2003. As Executive Director, Critical Support Services, Michelle is responsible for ensuring Empathia provides high-quality, high-value support services following critical events that impact people and organizations. In addition, her focus is on strategy development, providing operational oversight and collaborating with teams throughout the organization to achieve optimal growth. Michelle has over 15 years experience consulting with organizations in response to critical events, assisting with coordinating and facilitating crisis response services following a traumatic event or disaster and working to develop and refine smart technology to support organizations with a crisis response. She has a Master’s in Social Work and is a Certified Employee Assistance Professional (CEAP).

David Goehner

David Goehner

Director, Privacy and Compliance
David Goehner
David Goehner

Director, Privacy and Compliance

David joined Empathia in July 1990. He has been directly involved in the development and management of clinical standards, outcomes-based measurement, customer benefit integration processes, and clinical research initiatives. As Director, Privacy and Compliance, he is currently responsible for information privacy and regulatory compliance, as well as providing clinical consultation and disaster response services. David is a Licensed Clinical Social Worker (LCSW) with over 30 years of direct clinical experience.

Rick Hoaglund

Director, Crisis Management Services
Rick Hoaglund

Director, Crisis Management Services

Rick joined Empathia in 2019. With 30+ years of safety and crisis management experience, he serves as Director, Crisis Management Services.  He has a proven track record of cost savings and increased employee safety through his facilitation of safety and compliance initiatives. Rick has responded to several emergency and mass casualty incidents. Additionally, he holds a Masters in Aviation Science/Safety and a FEMA Professional Certification.

Tim Sumiec

Tim Sumiec

Director, Provider Services
Tim Sumiec
Tim Sumiec

Director, Provider Services

Tim joined Empathia in 1990. As Director, Provider Services, he oversees Empathia’s national affiliate provider network and ensures that the level of service provided exceeds expectations. Additionally, Tim is a former Executive Board Member for the Employee Assistance Professional Association (EAPA) Chapter of Southern Wisconsin. He holds a Bachelor’s in Psychology, has a certificate in Criminal Justice, and is a Certified Employee Assistance Professional (CEAP).

Sara Laskowski

Sara Laskowski

Manager, Clinical Services
Sara Laskowski
Sara Laskowski

Manager, Clinical Services

Sara joined Empathia in 2007. As Manager of Clinical Services, she oversees all clinical services and is responsible for direct management of all LifeMatters counselors. She holds a Masters in Professional Counseling, is a Certified Employee Assistance Professional (CEAP), and is a Licensed Professional Counselor (LPC). Sara is the Chapter Secretary for the Wisconsin Chapter of Employee Assistance Professionals.

Chris Metzke

Chris Metzke

Manager, Employer Services
Chris Metzke
Chris Metzke

Manager, Employer Services

Chris joined Empathia in 2000. As Manager, Employer Services, she oversees the Account Management Team, along with the Performance and Consultation Specialists who handle all the company mandated referrals. She also assists in coordinating small and large scale trauma response services. In her previous roles as an EAP Counselor, she provided clinical assessments/counseling, trauma response services, and on-site services. Additionally, she holds a Masters in Social Work, is a Certified Employee Assistance Professional (CEAP), a certified wellness coach, and leads the Online Leader Coaching Team.

Alyson Kaiser

Alyson Kaiser

Account Executive
Alyson Kaiser
Alyson Kaiser

Account Executive

Alyson joined Empathia in 1998. As Account Executive, she manages national EAP contracts and provides consultation, training, and intervention services. She serves as a Culture1st Consultant, assessing and improving culture in the workplace. Her previous roles at Empathia include Provider Relations Development Specialist and EAP Counselor. Alyson was the President of the Greater WI EAPA Chapter until October, 2014, and is a Licensed Clinical Social Worker (LCSW), as well as a Certified Employee Assistance Professional (CEAP). She holds a Masters in Social Work.

Jill Sanchez

Jill Sanchez

Account Executive
Jill Sanchez
Jill Sanchez

Account Executive

Jill joined Empathia in 1998. As an Account Executive, she manages national EAP contracts and provides consultation, training, and intervention services. In her previous role as an EAP Counselor, Jill provided trauma response services and training. Jill has a Masters in Educational Psychology with an emphasis in Rehabilitation Counseling and is a Certified Employee Assistance Professional (CEAP).

Jessica Storm headshot

Jessica Storm

Account Executive
Jessica Storm headshot
Jessica Storm

Account Executive

Jessica joined Empathia in 2013. As Account Executive, she manages a variety of EAP accounts develops, as well as implements crisis response training to master level behavioral health professionals. She also oversees the functions of the call center during activation, as well as builds and maintains strong, long-lasting customer relationships. In her previous role as an EAP Counselor, she provided clinical assessments/counseling, trauma response services, and on-site services. Jessica has a Masters in Community Counseling and is a national Certified Counselor (NCC).

Jeremy Schabow

Jeremy Schabow

Account Manager
Jeremy Schabow
Jeremy Schabow

Account Manager

Jeremy joined Empathia in 2007. As an Account Manager, he manages a variety of EAP accounts and also oversees our social media sites. His previous roles here were as Manager, Client Care Services, as well as Sales Consultant. Prior to joining Empathia, he spent 14 years in the EAP industry in a variety of managerial and operational roles. Jeremy holds a Masters in Management; he is a certified wellness coach and a Certified Employee Assistance Professional (CEAP).

Jill Solheim headshot

Jill Solheim

Account Manager
Jill Solheim headshot
Jill Solheim

Account Manager

Jill joined Empathia in 2019. As an Account Manager, she manages a variety of EAP accounts and provides consultation services. Prior to joining Empathia, she spent 15 years in Occupational Health working with employers to keep their staff healthy, safe, engaged, and productive. She is also provided in-home treatment to children diagnosed with Autism Spectrum Disorders. Jill holds a Bachelor's in Psychology.

Ann SanCartier

Crisis Account Manager
Ann SanCartier

Crisis Account Manager

Ann joined Empathia in 2020. As a Crisis Account Manager, she manages a variety of our Black Swan accounts. Prior to joining Empathia, she primarily worked in the airline and cruise ship industries, where she provided emergency planning, preparedness, response and recovery, and consultation.  She also has managerial experience, as well as family assistance and emergency training events. Ann has certificates with FEMA and NASAR, and holds an Associate’s Degree.

Shery Reed

Shery Reed

Account Representative
Shery Reed
Shery Reed

Account Representative

Shery joined Empathia in 2016. As an Account Representative, she manages national EAP contracts, including contract negotiation, implementation, and administration. She also provides clerical, organizational, and logistical support to the Account Team. Finally, she coordinates, analyzes, and assembles EAP utilization and client demographic reports. She has extensive experience in executive administration and has an Associate Degree in Supervisory Management.

Tammy Schmidtke headshot

Tammy Schmidtke

Client Success Specialist
Tammy Schmidtke headshot
Tammy Schmidtke

Client Success Specialist

Tammy joined Empathia in 1994. As Client Success Specialist, she works to deliver ongoing support and guidance around business strategy, from prospect through customer. In her previous role as Product Specialist, she oversaw all of our work/life and wellness vendor partners, coordinated the client website, and assisted in connecting customers with the best services for their needs. Other prior roles at Empathia include Account Executive, Consultation Specialist, and EAP Counselor. Tammy has a Bachelors in Psychology and is a Certified Employee Assistance Professional (CEAP).

Jennie Van Remmen

Jennie Van Remmen

Lead Sales Executive
Jennie Van Remmen
Jennie Van Remmen

Lead Sales Executive

Jennie joined Empathia in 2002. As Lead Sales Executive, she is responsible for overall sales efforts of services and product lines. This includes conducting cold calls, generating leads, coordinating proposals, and presenting our program to prospects. Jennie has a Bachelors in Communication and is a Team Lead for one of our Disaster Response Call Center subgroups.

Donna Martin headshot

Donna Martin

Sales Executive
Donna Martin headshot
Donna Martin

Sales Executive

Donna joined Empathia in 2020. As a Sales Executive, she is responsible for overall sales efforts of services and product lines. This includes conducting cold calls, generating leads, coordinating proposals and presenting our program to prospects. Prior to joining Empathia, she had 17 years of experience in sales and over 10 years in the healthcare industry. Donna holds a Bachelor’s in Marketing.

Haleh Pals headshot

Haleh Pals

Training Coordinator
Haleh Pals headshot
Haleh Pals

Training Coordinator

Haleh joined Empathia in 2007. As Training Coordinator, she oversees all activities relating to training program development and delivery, event coordination/scheduling, network development/management, and quality assurance for our training services. She also has customer service and case management experience, as well as being a team member for our Black Swan Solutions. In her previous role as an EAP Counselor, she provided clinical assessments/counseling, trauma response services, and on-site services. Haleh has a Masters in Counseling and she is a Certified Wellness Coach.

Cathy Marschall headshot

Cathy Marschall

Senior Administrative Assistant
Cathy Marschall headshot
Cathy Marschall

Senior Administrative Assistant

Cathy joined Empathia in 2014. As Senior Administrative Assistant, she provides clerical, organizational and logistical support to the Account Team. She also coordinates, analyzes and assembles EAP utilization and client demographic reports. In her previous role here as an Account Representative, she managed national EAP contracts, including implementation, promotions and administration. She has extensive experience in executive administration and client services.

Patti Ackermann, CFO, Empathia Pacific

Patti Ackermann

CEO/CFO, Empathia Pacific
Patti Ackermann, CFO, Empathia Pacific
Patti Ackermann

CEO/CFO, Empathia Pacific

Patti joined Empathia Pacific in 1997. As Chief Executive Officer for Empathia Pacific, she oversees service delivery systems for quality assurance and manages business operations and compliance with California’s Knox-Keene laws and regulations. As Chief Financial Officer, she oversees all company accounting practices, including preparing budgets, financial reports, tax and audit compliance. She directs financial strategy, planning and forecasts. Additionally, she performs financial and claims oversight and filings in compliance with California’s Knox Keene laws and regulations.

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Current Empathia affiliate providers who have questions can contact our Field Operations Team by calling 877.844.8693 or by sending us an email.

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