Global Service Delivery by Empathia

Because Business Happens Around the World

Global EAP & Crisis Management Services

Mental health. Substance abuse. Work/life concerns. Crisis events. These global issues don’t discriminate based on geography. At Empathia, our global service delivery team has partnered with AXA ICAS International (ICAS) to help individuals and organizations improve employee well-being, productivity, and safety. When global organizations choose ICAS for their employees in the United States, they are choosing Empathia. Through our strategic partnership, Empathia and ICAS have aligned our shared service philosophies and competencies to support your global business operations, including:

  • Worldwide, consistent service offerings
  • High standards for measurable outcomes
  • Accessibility despite location
  • A continuum of care across the spectrum of crisis events
  • Simplified program administration
  • Integrated reporting and metrics

We proudly serve clients across six continents spanning a wide variety of industries and organizations.

The Importance of a Global Partnership

Culture. Language. Religion. Law. These distinct elements require culturally-sensitive solutions. At Empathia, we know that providing international EAP and crisis management services cannot be a one-size-fits-all approach.

Empathia’s partnership with ICAS International combines an array of culturally sensitive approaches to close the service gaps that geography can sometimes impose.

Compassion is Our Strength, Worldwide

Global Employee Assistance

With over 35 years of experience and a global network of credentialed providers around the world, Empathia’s LifeMatters Global service delivers reliable, effective global EAP services where and when you need them:

  • 24/7 local language call centers
  • Credentialed providers around the globe
  • EAP, legal, and financial resource referrals
  • Management consultation and referrals across the globe
  • U.S. and Canadian expatriate support
  • Local and global oversight by an account management team
  • ICAS MercuryTM proprietary marketing delivery tool
  • Global and regional utilization reporting
  • Global blended rates vs. country-by-country pricing

Across borders. Across beliefs. Across the world. Providing simple, user-friendly employee assistance programs to diverse cultures is our specialty.

Global Crisis Response Network

With a global network of crisis response professionals spanning six continents, our team ensures that local providers are trained and experienced in crisis response. Our responders are master’s-prepared behavioral health professionals with extensive crisis management experience, providing organizations with:

  • Experienced-based executive and management consultation on crisis response and victim/family assistance best practices
  • Emotional support and coaching for leaders
  • On-site crisis support and debriefings for affected individuals
  • Victim and family assistance to include information, support, and logistical coordination in the days following the incident
  • Structure and staffing to establish a Family Assistance Center that coordinates the provision of information with assistance and briefings by authorities for affected families

We work best at the intersection of critical and compassion. Prepare your organization for the unexpected with Empathia’s global crisis management services.

AXA ICAS International Network

Providing Services Across the Globe

Wellbeing, Safety & Productivity. Put LifeMatters Global to Work Today.

Impact Response Model by Empathia

Bringing Competence, Compassion & Commitment to Those We Serve

Impact

From individual or small-scale events to large-scale crises that impact an entire community, we have your back.

Response

Whether it’s a strategic response to an individual need or a full-scale disaster, our expert team is accessible on an immediate, live-answer basis, 24/7 across the globe.

Support

Through a customized, phased approach, our team provides specific tools and resources tailored to the unique aspects of the challenges facing your workforce and organization.

Through the integration of two distinct capabilities – employee assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of individuals, families, teams, entire organizations, and their communities.

When you access international EAP services from LifeMatters Global, our team of caring, competent professionals provide individual and family crisis intervention, counseling, and work/life support.

Layer on our Black Swan Solutions service and, should a crisis or disaster impact your organization, you’ll experience the power of our full-scale, strategic response.

At Empathia, our services intertwine, closing the gap between EAP and large-scale crisis management. While virtually all EAP firms offer assistance with small-scale critical incidents, our team provides a robust response and recovery service scalable to crises and disasters of far greater magnitude. Experience industry-leading employee assistance, comprehensive crisis response, global service delivery, seamless handoffs, and powerful communication technologies, all leading to unsurpassed support for your organization during times of critical need.

Learn More