Crisis Call Center

Ready to Answer, Ready to Serve - 24/7

Crisis Call Center Services

A crisis is complicated enough. Make communications easier and eliminate the need for your corporate communications team to field calls, track down key personnel and prompt responses. Our crisis call center can be deployed in 60 minutes or less, helping you stand ready during a disaster. Our team will help support your internal resources by:

  • Delivering messaging to employees, victims and families
  • Allowing individuals to feel heard and supported through crisis
  • Supporting the difficult task of accounting for people
  • Acting as an information hotline when communications systems are down
  • Aggregating call information for better real-time decision making
  • Providing a bridge to ongoing critical incident response and EAP when needed

Answer the need and answer the problem with a live-answer call center in times of crisis.

Deploy Exponential Power in Times of Crisis

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When Crisis Calls, We Answer

Crisis Call Center & Specialized Hotlines

Our Black Swan team focuses on the individual first, while processing the intake of information in a meaningful manner with an action, needs and results oriented focus, including:

  • Dedicated, scalable, 24/7 call center
  • Operationally ready in less than 60 minutes
  • Staffed by trained master’s-level mental health professionals
  • Access to integrated language line services (240+ languages)
  • Ability to process 5,000 calls per hour
  • Dedicated toll-free number, incident-specific messaging
  • Hosted cloud technology, multiple points of presence

Services may vary by plan. Please contact or call 866.332.9595 for more information.

Scalable Seats

From 2 to 200+ seats, our call center is scalable to your needs, with the capacity to process thousands of calls per hour.

In-Sourced Staff

No third-party outsourced call centers are ever utilized. Our master’s-trained staff is equipped to handle the people, technology and systems that are critical in crisis.

Specialized Services

Whether it is an anonymous threat report, a data breach line, product recall or HR phone bank, The Black Swan team offers specialized solutions for unique situations.

Script-Free Approach

Call centers should follow cues and conversations, not scripts in time of crisis. We focus on delivering a consistent message and gathering information, while helping solve individual needs with compassion.

Other Crisis Management Services from Empathia

Extending Crisis Communications in Meaningful Ways


Victim & Family Assistance

Provide support, fast! Logistical coordination and an on-site Family Assistance Center pairs our crisis specialists 1:1 with victims and families.

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Information Management Tool

Information, incident management, data and notifications at your fingertips. Our proprietary software helps you communicate when it matters most.

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Critical Incident Response

Help your entire business team transition to the “new normal” following a crisis. We coordinate responses across your employees, vendors and customers.

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Scale Up. Scale Outward. Scale the Solution.