Crisis Call Center

Ready to Answer, Ready to Serve - 24/7

Crisis Call Center Services

A crisis is complicated enough. Simplify communications and eliminate the need for your internal team to field calls, track down key personnel and prompt responses. Our crisis call center is at the ready, standing with you during a crisis. Our team will supplement and enhance your internal resources by:

  • Delivering messaging to impacted individuals and their families
  • Allowing individuals to feel heard and supported through the crisis
  • Coordinating the difficult task of accounting for people
  • Acting as an information hotline when communications systems are down or overwhelmed
  • Aggregating call information for real-time decision-making
  • Providing a bridge to critical incident response and EAP resources when needed

Solve a critical need with a live-answer call center in times of crisis.

Deploy a Tested Solution in Times of Crisis

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When Crisis Calls, We Answer

Crisis Call Center & Specialized Hotlines

Our Black Swan Call Center provides a deep bench of multi-faceted support services, including:

  • 24/7, dedicated, scalable, incident-specific call center
  • Operational readiness in less than 60 minutes
  • Master’s-level mental health professionals as the first point of contact
  • Access to integrated translation services (240+ languages)
  • Capacity to process over 5,000 calls per hour
  • Dedicated toll-free number and incident-specific messaging
  • Hosted cloud technology which allows us to staff from around the country

Services may vary by plan. Please contact online@empathia.com or call 866.332.9595 for detailed information.

Scalable Seats

Our call center staffing flexes to meet your needs, managing your costs while providing robust response capacity and outstanding customer service.

In-Sourced Staff

We provide the people, technology and systems that your crisis situation requires. We never outsource our call center response to third-party vendors.

Specialized Services

Whether responding to a natural disaster, anonymous threat, pandemic, violent incident or other organizational challenges, the Black Swan team offers unique solutions for novel situations.

Script-Free Approach

Crisis response requires compassion first. We connect with callers as individuals, focusing on their needs while also providing consistent information and emotional support.

Other Crisis Management Services from Empathia

Extending Crisis Communications in Meaningful Ways

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Victim & Family Assistance

Provide support fast! Logistical coordination coupled with a virtual/on-site Family Assistance Center pairs our crisis specialists 1:1 with victims and families.

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Information Management Tool

Information, incident management, data aggregation and notifications at our fingertips. Our proprietary software helps you communicate when it matters most.

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Critical Incident Response

Help your entire business team transition to a “new normal” following a crisis. We coordinate responses for your employees, vendors and customers.

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Deepen Your Bench with a Trusted Team of Experts.