Student Assistance Programs by Empathia

Student Assistance Programs

Families, Students, Learning & Life

Educational institutions are experiencing increased demand for mental health, substance abuse and crisis support services. In response to that demand, our student and family assistance programs were born. With decades of providing behavioral health and crisis management services, our dedicated team of professionals stands ready to support your student population and their families with issues, including:

  • Stress and anxiety concerns
  • Behavior and school performance issues
  • Depression and suicidal tendencies
  • Drug, alcohol and other substance abuse issues
  • Financial concerns and financial aid resources
  • Housing and transportation issues
  • Parenting and child care responsibilities
  • Crisis and disaster management preparedness

We are here to support and empower your students and their families to embrace the opportunities that your institution aims to provide.

Focused on People

In education, you face a myriad of concerns like budget cuts, staffing issues and performance metrics. Not to mention the ever-increasing concerns surrounding student and campus safety.

Great Challenges Need Great Partners

Let us focus on caring for your students’ and their families’ mental health and wellbeing, so you can focus on providing an exceptional educational experience.

Providing Customized Solutions for Students & Educators

Programs for Higher Education

With growing concerns surrounding student safety, substance abuse, absenteeism, drop out rates, suicides and other threats, we know that prevention often begins by helping the individual. By supporting your institution with resources to help students and their families, we help address your deepest campus challenges. Our services include:

  • Technology-based telephonic, video* and text counseling
  • Face-to-face counseling
  • Computerized Cognitive Behavioral Therapy (cCBT)
  • Financial counseling and financial aid support
  • Substance abuse prevention and counseling

*Not currently available for members in California.

  • Campus safety resources and 24/7 crisis response
  • Resources to help navigate school/life issues
  • Campus critical incident response
  • Global provider network for study abroad students

Let our team enhance your college or university’s success by supporting student wellbeing.

Enhance Your Student Health Plan Offering

Schools, brokers and insurance companies face incredible pressure to offer more for less. Student and family assistance programs from Empathia are designed to enhance your student health plans, not just with additional products to bundle into your offering, but with clinically proven results to encourage positive relationships and retention rates. Enhance your organization’s appeal to prospective students.

Bring the power of EAP to students and their families.

Key Service Offerings for Students & Families

Designed to Support Your School & Your Staff


Mental Health & Substance Abuse Counseling

Help your students and those who support them with easy access to confidential assistance for a wide range of personal concerns. Centered around the needs of the family, not just the student, our support services help individuals manage their lives, making your efforts to help them grow and learn more effective.
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School/Life Resources

Everyone can use a little help with managing the details of life. Our LifeMatters team will connect your students and their families with resources to help navigate financial aid, housing and child care challenges, among many others. The result? A life that better supports the learning process.
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Critical Incident Response

When critical events occur on or off-campus, Empathia can help your institution, employees and students return to the “new normal.” Our team of crisis response professionals are on-site to help them cope with critical events. From individual and group debriefings, faculty consultations and educational presentations, we are there to aid in recovery.
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School Support Services

Struggling students and challenging family dynamics can make a difficult job even harder. Empathia’s team of management consultants can support your administrators and faculty members in addressing student and family needs in a timely and effective manner.
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Great Counselors. Great School Solutions. Foster Healthy Learning Environments with Empathia.

How Empathia’s Impact Response Model Applies to Education

From One Student or Family to a Campus-wide Challenge


From a student-run or school-sponsored event to a large-scale crisis that impacts the entire campus or community, we have your back.


Whether it’s supporting an individual family need or responding to a full-scale crisis impacting your entire enrollment population, our expert team is accessible on an immediate, live-answer basis, 24/7 across the globe.


Through a customized, phased approach, our team provides specific tools and resources tailored to the unique challenges that students and their families face.

Through the integration of two distinct capabilities – student assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of students, families, faculties, districts and the entire community you serve.

When you access student and family assistance programs from LifeMatters, our team of caring, competent professionals provide individual and family crisis intervention, counseling and school/life support.

Layer on our Black Swan Solutions service and, should a crisis or disaster impact your district, college or university, you’ll experience the power of our full-scale, strategic response.

At Empathia, our services intertwine, closing the gap between a single student’s needs and large-scale crisis management. Experience industry-leading student and family assistance, crisis response, global service delivery, seamless handoffs and powerful communication technologies from Empathia.

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