Crisis Management Services by Empathia

Low Probability, High Impact Crisis Management

Crisis Management Services

Individuals. Organizations. Communities. Despite their best efforts, few are fully equipped to deal with the unforeseen and unimaginable. But we are. The Black Swan Solutions team has partnered with organizations in responding to and recovering from all types of critical incidents, including:

  • Mass fatality incidents
  • Active shooter situations
  • Natural disasters
  • Aviation accidents
  • Terrorist acts
  • Explosions
  • And more

Our Black Swan Solutions team stands ready to handle the influx of critical information, so you can focus on your organization and your employees. We think on our feet when you are knocked off of yours.

What is a Black Swan?

A low probability, high impact event. The Titanic. Fukushima nuclear disaster. 9/11. Years ago, these events seemed farther apart and further removed from our world, just like the avian black swan, which is now hunted in many parts of the world to cull its numbers. Human-made crises and natural disasters are becoming more frequent and increasing in their impacts. The lesson? What were once low probability events can now upend our lives without warning. At Empathia, we are ready to respond at a moment’s notice with competence and compassion, because the probability isn’t as low as it once was.

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High Expectations in the Face of the Unexpected

Black Swan Solutions

In a crisis, one thing matters most – people. Black Swan Solutions, the crisis management services by Empathia, helps organizations respond to and recover from crises impacting large groups of people. Our team supplements and enhances your internal resources by providing:

  • Dedicated, scalable, 24/7 call center staffed by crisis counselors
  • Global network of responders
  • Critical incident response and management
  • Accounting for employees and other stakeholders
  • Information management tool
  • Professional on-site support
  • Organizational and management consultation
  • Victim and family assistance

Our work is not easy, but it is vital. It requires competence and compassion in addressing the complexities and tragedies of natural catastrophes and human-caused disasters.

Industry Specializations

All organizations are at risk for crises, but some are more vulnerable than others. Whether you must comply with federally-mandated disaster preparedness protocols or want to be better prepared for managing a large-scale crisis, our team specializes in unique solutions for:

Healthcare Organizations
Educational Institutions
Transportation Industry
Manufacturing Organizations
Other Industries

Learn how our readiness, response and recovery services can prepare your organization in the event of a crisis.

Global Service Delivery

Designing and administering EAP and crisis management services at a global level is complex and dynamic. You need centralized tools to plan and deploy, coupled with responsive and measurably effective services that are delivered in culturally relevant ways. Empathia’s global services are delivered across six continents worldwide.

Protect and care for your team ... no matter where they are located.

Our Key Crisis Response Service Offerings

Reputation Management Through Responsive Action


Crisis Call Center

In the uncertain times of a crisis, we ensure your organization has the infrastructure to manage your people, information and reputation. Our stand-ready call center activates within 60 minutes or less, while our team of crisis response professionals organize and implement critical response mechanisms from our Emergency Operations Center.

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Information Management Tool

Our proprietary Disaster Information Management System (DIMS®) is an integrated application for managing high volumes of people-centric information. It combines incident management software, automatic notifications and robust databases to help communicate critical information to impacted people, families and responders during a crisis.

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Victim & Family Assistance

Our victim and family assistance services are designed to provide your team and customers with the support they need during a crisis event. Our team handles all logistical coordination involved with establishing and organizing an on-site Family Assistance Center and pairing specialists 1:1 with victims and their families.

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Critical Incident Response

Offering on-site support for your organization, our team of crisis response professionals helps your organization and employees in coping with critical events. Individual and group debriefings, management consultation and educational presentations help workforces transition to the “new normal” post-crisis.

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Prepare. Respond. Recover. Ready Your Organization with Black Swan Solutions.

Impact Response Model by Empathia

Bringing Competence, Compassion & Commitment to Those We Serve


From individual or small-scale events to large-scale crises that impact an entire community, we have your back.


Whether it’s a strategic response to an individual need or a full-scale disaster, our expert team is accessible on an immediate, live-answer basis, 24/7 across the globe.


Through a customized, phased approach, our team provides specific tools and resources tailored to the unique challenges facing your workforce and organization.

Through the integration of two distinct capabilities – employee assistance and large-scale crisis response and recovery – we’re able to provide services across a continuum of care, spanning the needs of individuals, families, teams, entire organizations and their communities.

Should a crisis or disaster impact your organization, you’ll experience the power of our full-scale, strategic response from Black Swan Solutions.

Layer on our EAP services from LifeMatters and our team of caring, competent professionals provide individual and family crisis intervention, counseling and work/life support.

At Empathia, our services intertwine, closing the gap between EAP and large-scale crisis management. While virtually all EAP firms offer assistance with small-scale critical incidents, our team provides a robust response and recovery service scalable to crises and disasters of far greater magnitude. Experience industry-leading employee assistance, comprehensive crisis response, global service delivery, seamless handoffs and powerful communication technologies, all leading to unsurpassed support for your organization during times of critical need.

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