Woman in a call center assisting a client

COVID-19 Case Study: Response to Higher Education Institutions

How Empathia’s Black Swan Solutions Supported Colleges and Universities With Responding to the COVID-19 Pandemic Campus health concerns and safety protocols. Virtual versus in-person classes. Athletic events, performances and graduations. From the outset of the COVID-19 pandemic, colleges and universities faced extraordinary challenges charting a safe course forward for students, faculty and staff. As the…