Black Swan Incident Response Contact Center Infographic

Incident Response Contact Center Infographic

A Tested Solution in Times of Critical Need Every organization is at risk of experiencing a crisis or disruptive event at any moment. Our stand-ready incident response contact center helps simplify communications and eliminates the need for internal teams to field calls, track down key personnel and gather critical information. In this infographic, explore the…

Desks and chairs in a lecture hall

Students Coping With Change During COVID-19

Many students have had their expectations for the last year upended by COVID-19. An inability to travel, switching to online classes and limitations of on-campus social life are just some of the ways the pandemic may have impacted your educational experience. So many changes at once may leave you feeling like you have little control…

Woman in a call center assisting a client

COVID-19 Case Study: Response to Higher Education Institutions

How Empathia’s Black Swan Solutions Supported Colleges and Universities With Responding to the COVID-19 Pandemic Campus health concerns and safety protocols. Virtual versus in-person classes. Athletic events, performances and graduations. From the outset of the COVID-19 pandemic, colleges and universities faced extraordinary challenges charting a safe course forward for students, faculty and staff. As the…

Senior woman who spent Christmas alone away from her family and friends due to the pandemic looks out the window sadly

Loneliness During the Holidays

This holiday season may be unlike anything any of us have ever experienced before. Many holiday traditions that involve large gatherings, such as concerts or parades may be cancelled, while others may be sharply curtailed due to crowd limits. In addition, it may be harder to travel or gather with friends this year. Some people…

Open Space Office

Grief in the Workplace During COVID-19

In the last several months, many people have had to cope with grief in ways they have never experienced before. Thousands have suffered the unexpected loss of a loved one or colleague due to COVID-19, and many others have endured separations from family and friends due to social distancing or an inability to travel. Many…

Sad woman sitting by the window looking outside

Depression Amid the Pandemic

It’s fair to say that the last several months have been difficult for everyone. Increased isolation due to the COVID-19 pandemic, social unrest, worries about work, a child’s education, finances and the loss of favorite activities have all made 2020 a tumultuous year. Add in life’s normal problems and stresses, and it’s no wonder that…

Human Resources manager recruiting on video call, COVID-19 pandemic

Building a Virtual Team During the Pandemic

Team building may seem more complicated when many of your staff are working from home. However, good communication will help you build a virtual team that can accomplish goals effectively. Try these tips: Establish expectations. Team members should understand both their responsibilities and the procedures they are expected to follow. It’s important to be consistent…

Teenage girl studying with video online lesson at home family in isolation Homeschooling and distance learning

Back to School During COVID-19

Whether your child is returning to school, continuing to take classes online or participating in a mix of in-person and remote learning, you may have concerns about how the school year will go. Common worries include: Your child contracting COVID-19 at school and falling ill or bringing it home to the rest of the family…