How Empathia’s Black Swan Solutions Supported Colleges and Universities With Responding to the COVID-19 Pandemic
Campus health concerns and safety protocols. Virtual versus in-person classes. Athletic events, performances and graduations. From the outset of the COVID-19 pandemic, colleges and universities faced extraordinary challenges charting a safe course forward for students, faculty and staff.
As the virus’s impact spread across the globe, the need for clear, consistent and up-to-date communication with students, faculty, staff, parents and the larger community became a critical component of institutions’ crisis response activities.
As with any crisis or disruptive event, institutions’ internal call centers, campus health centers and student services departments began experiencing large, sustained call volumes as a result of COVID-19.
Learn how Empathia’s Black Swan Solutions crisis management services and 24/7 incident response contact center supported colleges and universities across the country with the influx of pandemic-related calls.