How Empathia Helped Hospitality Organizations Respond to the COVID-19 Pandemic
From the early stages of the COVID-19 pandemic, Empathia was consulting with its global hospitality clients on how best to support individuals affected by an outbreak. These organizations had multiple, global locations impacted – some in very remote areas.
Those impacted were faced with unprecedented quarantine actions, uncertainty regarding personal health and wellbeing, language and cultural barriers and shifting regulations and guidance from local governments and agencies.
All this served to underscore the need for an up-to-date, but fluid, crisis response and communication plan.
Learn how Empathia’s Black Swan Solutions crisis management services and 24/7 incident response contact center helped hospitality organizations respond to outbreaks amid the COVID-19 pandemic.