Critical Incident Response

Responding to Critical Needs

Critical Incident Response for Organizational Teams

A crisis doesn’t just impact organizations, its leaders and its employees. It ripples out to customers, vendors, suppliers and business partners and into communities, neighborhoods and areas they serve. Our Black Swan team extends traditional incident response to your entire organization’s eco-system. We rebuild capacity and promote healing through:

  • Regaining vendor and customer trust after a major crisis
  • Building awareness and education with partners
  • Communicating and adapting to the death of a key leader
  • Sharing response plans and business continuity changes post-crisis
  • Enhancing communication across the supply chain

Rebuild your people and rebuild your circles of influence so you can rebuild your readiness for what’s next.

Renew Trust, Rebuild Organizations

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Crisis Management Services From Our Critical Incident Responders

Create a new normal. From enhancing the emotional wellbeing of people within your organization to supporting your key business partners post-crisis, our response team is here to help, through:

  • Immediate telephonic access
  • Timely on-site response
  • Individual and group debriefings
  • Management consultations
  • Educational presentations
  • Counseling referrals
  • Event anniversary planning and preparedness

Services may vary by plan. Please contact or call 866.332.9595 for more information.

Immediate & Local

Rapid deployment of on-site resources. We activate a team of worldwide responders to ensure your organization is fully supported.

Extended Focus

While other critical incident programs focus solely on your organization, Black Swan’s reach extends to your business partners, vendors, key customers and more.

Industry Awareness

We help your team plan, prepare for and, if necessary, respond to events facing the larger business community, drawing on best practices learned from multiple crisis situations.

EAP Integration

Leverage the power of our employee assistance program, LifeMatters, and you’ll have an integrated solution that effectively addresses the unique needs of your employees, their families, customers and key stakeholders.

Other Crisis Management Services from Empathia

Before, During & After the Crisis We Are Here to Help.


Incident Response Contact Center

A stand-ready contact center and Emergency Operations Center help manage people and information. We are at the ready, 24/7.

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Survivor & Family Assistance

Provide support fast! Logistical coordination coupled with a virtual/on-site Family Assistance Center pairs our crisis specialists 1:1 with survivors and families.

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Information Management Tool

Information, incident management, data aggregation and notifications at our fingertips. Our proprietary software helps you communicate when it matters most.

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Ready Yourself, Expand Your Team.