How Empathia’s LifeMatters EAP Fostered Strong Program Engagement and Supported Positive Outcomes
Bon Secours Mercy Health (BSMH) is one of the largest healthcare systems in the United States. With over 64,000 associates and providers, its points of service include 50 hospitals and over 1,000 sites of care. Empathia, Inc., provides employee assistance program (EAP) services to Bon Secours Mercy Health to support its specialized needs.
Currently, many healthcare organizations are faced with unique challenges that shape workplace culture and influence employee well-being, such as professional burnout, community violence and global health crises. These challenges are not unique to BSMH, but the commitment to identifying new and innovative ways to address workforce well-being sets the ministry apart.
Through collaboration and consultation, Empathia’s EAP services wrap around BSMH’s existing benefits to enhance available resources. Empathia’s approach to service delivery allows the EAP to flex as the ministry’s expectations and needs evolve.
Learn how Empathia’s LifeMatters EAP services were tailored for the well-being of BSMH’s workforce by including healthcare-specific initiatives and providing crisis support after a nearby incident and throughout the ongoing COVID-19 pandemic.