Many organizations were unprepared for the magnitude of the COVID-19 pandemic and its countless impacts. One common challenge organizations experienced was identifying a streamlined way to provide accurate information in a timely and supportive manner. For some, this was quickly followed by decisions on how to handle hundreds, if not thousands, of incoming calls. Our webinar focuses on the importance of having contact center capabilities for events with a large-scale impact, tools to establish an effective contact center and the process for properly closing a contact center.
A dedicated, incident-specific contact center can boost an organization’s reputation by keeping stakeholders accurately informed and by providing a simple means of answering in-depth questions. It can highlight the value of human interaction and empathy at work.
DATE: Wednesday, January 27, 2021
TIME: 12:00 PM – 1:00 PM (CST)