Register for this free live webinar provided by Empathia, presented by Ken Jenkins and Jennifer Stansberry Miller. This topic explores crisis response strategies at airports, with a specific focus on family assistance operations. Join us as we examine the evolution of Airport Family Assistance Operations (FAO) and understand why the role of the airport is vital in local emergency preparedness. We will delve into incident response teams and the roles of the Passenger Gathering Area (PGA), Family Assistance Center (FAC), Family Reception Center (FRC) and the crew. We will also provide resources to establish these procedures. Additionally, we will discuss key challenges in crisis response, including combating misinformation, allocating resources effectively and being sensitive to cultural differences.
Special Guest: Kate Murphy CEM, MEP, Emergency Management and Preparedness Manager, MWAA will discuss key lessons learned from the January 29, 2025, mid-air collision involving American Airlines Flight 5372 and a U.S. Army Sikorsky UH-60 Black Hawk helicopter.
Note: We aim to keep the discussion within one hour; however, should the conversation prove especially productive, it may extend slightly beyond the scheduled time.
Date: Wednesday, May 21, 2025
Time: 1:00 PM – 2:00 PM CDT
