Mental Health & Substance Abuse Counseling

Create a Workforce & Workplace of Wellbeing

Employees don’t leave their personal concerns in the parking lot, and remote workers don’t turn off their worries when they switch on their devices. When personal and interpersonal challenges occupy the mind, even in the background, negative emotional residue accumulates, impeding productivity, focus, relationships and overall wellbeing. Empathia can assist you, your employees and their families in addressing:

  • Stress, IT overload and burnout
  • Emotional disturbances like depression and anxiety
  • Personal losses and setbacks
  • Adapting to change
  • The mental impacts of physical health challenges
  • Self-medicating with alcohol or other drugs
  • Marital, parenting and relationship concerns
  • Child care and elder care needs
  • Legal and financial concerns
  • A wide array of other life challenges

When employees are resilient and emotionally well, they benefit, and so does your organization.

Mental Health & Substance Abuse Counseling

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Mental Health & Substance Abuse Counseling Services

When personal issues in the workforce escalate, they take a toll on both the human and financial side of your business. Between absenteeism, turnover, diminished performance, customer service miscues, accidents, rising health care costs and more, the impacts are formidable. Our highly trained and compassionate counselors are adept at assessment, crisis intervention, short-term care and targeted referrals. Our multi-faceted approach includes:

  • Unlimited 24/7 assessment, counseling and crisis intervention
  • Telephonic, face-to-face, video, private chat*, texting* and e-mail access to counselors
  • Physical and behavioral health risk assessments
  • Digital Cognitive Behavioral Therapy (dCBT)
  • Assessment and referral to substance abuse services
  • Unlimited 24/7 management consultation for organizational leaders
  • Reporting on utilization, aggregate demographics and intervention outcomes

Services may vary by plan. Please contact or call 866.332.9595 for more information.

*Not currently available for members in California.

Immediate Access

24/7 live-answer access to qualified mental health professionals in the U.S. or around the world in multiple languages.

Eligibility Comes Second

Empathia’s approach is “When in doubt, serve.” First and foremost, we’re about helping people vs determining eligibility.

dCBT Services

Digital Cognitive Behavioral Therapy (dCBT) featuring online self-assessments, videos and exercises with evidence-based outcomes, available 24/7.

Provider Match

When referring to external resources, we work to satisfy the client’s preferences for a counselor, such as gender, ethnicity, religious orientation and more.

Counselors With Autonomy

Empathia’s counselors have no limits on the length of calls with employees and their family members. They have discretion to exceed contractual session limits if they feel the client will benefit from additional EAP care.

Mental Health Benefits

Access to EAP counseling without the use of insurance encourages employees to seek assistance early, often preventing more serious issues. This helps restrain your organization’s health care costs.

Other Employee Assistance Services from Empathia


Life Balance Resources

Connect your workforce to resources that help balance the stressors of life. From financial and legal consultation to dependent care and more.

Management Consultation

Help your managers become better leaders by navigating employee questions and issues in a timely and effective manner.

Critical Incident Response

Prepare for the unexpected. Our team can help your organization recover from critical events and post-crisis aftermath in the workplace.

Put our EAP services to work in your organization.