Victim & Family Assistance

Communication & Compassion

Assisting Victims & Families in Crisis Situations

Being prepared to respond in a crisis is important … whether it is a large-scale deployment or an intimate hand-holding conversation. When it comes to assisting victims and families, it takes compassion, communication and expert knowledge in behavioral health and counseling. On behalf of your organization, we can help support victims and families in times of crisis by:

  • Providing a central location for affected individuals
  • Coordinating briefings with local authorities and safety personnel
  • Gathering and distributing information to victims and families
  • Reducing media access to the assistance areas
  • Arranging for family travel, lodging and memorial needs
  • Easing the issues of family dynamics in a state of stress

We focus on the here and now. We focus on your people, so that you can focus on organizational continuity and recovery plans, knowing that they are cared for.

Be Ready for Anything That Happens

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Responding With Respect & Readiness

Victim & Family Assistance Center

Be ready to support the people-needs of a crisis situation, no matter the scale, location or population you serve. Our responders offer professional coordination of resources, behavioral health support and organizational planning to support victims and families in crisis, including:

  • Ability to establish FAC near incident site – U.S. and abroad
  • Specialists paired 1:1 with survivors, survivor families and victim families
  • Arranging family members’ travel to and from home
  • Process to meet, greet and escort family members to the FAC
  • Accommodations, ground transportation and catering
  • Briefings by investigative and forensic authorities
  • Group events such as site visits and memorial services

Services may vary by plan. Please contact or call 866.332.9595 for more information.

Trained Experts

Well-meaning volunteers and employees can do more harm than good. At a critical time, we offer master’s-trained clinicians and crisis managers to respond to victim’s needs.

Local Responders

In-person support where and when it is needed. We maintain a network of over 10,000 responders nationwide and an additional 5,000 internationally.

Population Segregation

The simplest details are often overlooked. Years of experience has helped us devise systems and layouts to help segregate those receiving the good news from the bad … in private, appropriate settings.

Diligent Information

The information gathering process can feel painfully slow at times, but delivering the wrong information can be worse. We focus on facts and data, delivering updates in a diligent manner.

Other Crisis Management Services from Empathia

On the Phone, Online, Boots on the Ground … We’re Here to Help


Crisis Call Center

A stand-ready call center and Emergency Operations Center help manage people and information. We are ready to activate in 60 minutes or less.

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Information Management Tool

Information, incident management, data and notifications at your fingertips. Our proprietary software helps you communicate when it matters most.

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Critical Incident Response

Help your entire business team transition to the “new normal” following a crisis. We coordinate responses across your employees, vendors and customers.

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Be Proactive Now to Be Prepared Later.