Healthcare Organizations

Behavioral Health Services for Healthcare Providers

Hospitals, Clinics & Other Healthcare Organizations

Born out of a regional healthcare system and as clinicians ourselves, we understand there’s no immunization for stress or crisis. Our employee assistance programs, culture optimization tools and crisis management services are designed to build resilience, increase capacity for compassion and promote professional growth for leaders, managers and employees across your organization. Empathia is here to help keep your team at their best, in a wide range of settings, including:

  • National and regional healthcare systems
  • Medical colleges and teaching hospitals
  • Surgical centers
  • Clinics and urgent care locations
  • Nursing and senior living facilities
  • Laboratory, imaging and testing facilities

While you care for your patients, Empathia cares for you.

A Prescription for Your Organizational & Employee Challenges
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Helping Build Strong & Resilient Healthcare Teams

Employee Assistance Programs

Patient acuity. Emotional families. Technology changes. These challenges come from every direction, every day. To top it off, performance standards and less staff have made managing work/life balance more difficult. With a human resources focus, our team can enhance the strength of yours by providing:

  • Telephonic, video* and face-to-face counseling
  • Risk assessment and response
  • Management consultation and referrals
  • Work/life resources and community referrals

From physicians and nursing staff to the facilities team and schedulers, each person in your organization is critical to delivering the best patient care every day. Empathia is here to provide support to your employees and their family members.

*Not currently available for members in California.

Crisis Management Services

Workplace violence. Patient deaths. Resident suicides. Now more than ever, it’s critical for healthcare leaders to ensure their organization has a plan in place to respond to and recover from critical incidents with resources like:

  • Critical incident response and management
  • Professional on-site support
  • Organizational and management consultation
  • Dedicated, scalable, 24/7 call center staffed by crisis counselors
  • Victim and family assistance

In a crisis, most employers recognize the immediate impact on those involved – both physically and emotionally. The physical wounds often need long-term care and support to heal because these injuries are visible. It’s the invisible, emotional wounds that can be more easily overlooked. They need the right help at the right time to foster resilience and prevent long-term struggles. Protect and care for your team with customized crisis management services from Empathia.

Workplace Culture Optimization

In combination with emotional intelligence, mindfulness has been identified as a fundamental attribute in supporting employee wellbeing and organizational success for healthcare providers. Empathia’s mindfulness programs provide evidence-based training that optimizes employee engagement and self-care, ultimately helping enrich patient care.

Develop a culture that shapes organizational success.

Services to Address the Demands on Healthcare Providers

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Mental Health & Substance Abuse Counseling

Today’s healthcare providers are facing numerous challenges resulting in compassion fatigue, burnout and rising suicide rates. Our counseling programs help employees stabilize their world, enabling them show up to work positive, productive and prepared for duty.
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Work/Life Resources

Long hours and shift work can make work/life balance challenging for staff and their families. Our team will connect your employees with resources that help with financial, legal and other work/life concerns. We seek to reduce the stresses of life, so you and your patients can reap the benefits of an engaged workforce.
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Management Consultation

In addition to day-to-day operations, healthcare leaders are charged with handling employee performance concerns, team issues and managing change. Our team of dedicated management consultants and performance coaches will help your managers address issues in a timely and effective manner.
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Critical Incident Response

From the sudden death of a co-worker to a mass casualty event, our team will support your workforce through on-site individual and group debriefings, management consultation and educational presentations as employees transition to a “new normal”
post-crisis.
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Crisis Call Center

Large-scale crises are more prevalent than ever. Ensure your organization has the infrastructure to manage your people, information and reputation. Our stand-ready call center activates within 60 minutes or less, while our team of crisis response professionals organize and implement critical response mechanisms from our Emergency Operations Center.
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Victim & Family Assistance

The care victims and families receive in the aftermath of a crisis has a lasting impact on your organization’s reputation. Our experienced team handles all logistical coordination involved with establishing and organizing an on-site Family Assistance Center and pairs specialists 1:1 with victims and their families.
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See How Our Continuum of Care Can Help You Deliver on Yours

Current Events in Healthcare

“Most Residents Say Work/Life Balance Is First Priority in Job Hunt”
Medscape – August 2019

Most residents (75%) in a new Medscape survey listed work/life balance as the top factor they will consider in choosing their first job as a physician. Read the full article.