This white paper provides a detailed look at crisis communication and managing information in a disaster or large scale event.
Crisis communications with victims and their family members is an essential part of any good disaster response plan and can make a positive difference for an organization’s image, it’s reputation, and in how it successfully resumes business operations.
When an organization experiences a disaster, whether man-made or natural, it can expect to receive hundreds, if not thousands of inquiries – still mostly by telephone. Having responded to eight large-scale, mass casualty disasters, we have compiled a list of lessons learned that can help organizations in the face of a crisis.
Learn more about managing information in the aftermath of a disaster and 7 lessons that can mitigate the challenge and assist affected organizations with business recovery, reputation management and brand protection.