Kind and Gentle?

“I want a kinder, gentler nation.” – President George H.W. Bush Despite their awesome power, presidents and candidates seldom make an impact with their words. Bush in particular was knocked for his lack of eloquence. Yet, he struck a chord with this simple wish. He seemed to articulate something that people yearned for, such that…

Forgiveness

“To err is human, to forgive divine.” – Alexander Pope That’s a familiar quote, but in spite of knowing this gem of wisdom, forgiveness can be difficult for many of us. Some people even resist forgiveness. They may believe that holding on to the anger and fear they felt about being harmed is necessary, as…

Crisis Response Plan Pitfalls

Three lessons learned that may cause crisis response plans to fail: Lesson One: Crisis response leaders sometimes develop crisis response arrogance The crisis response role within an organization is very different from most operational positions. It is highly specialized and focuses, in large part, on how to protect and rescue employees/customers/guests in a disaster situation.…

Taking Responsibility – Part 2

Last week I outlined some problems that arise when a person is confused about what he or she is responsible for and I posed a question: What guidelines help you to know where your responsibility lies? Hopefully this gave you food for thought, and you had some good ideas. Here are some guidelines I’ll offer…

Be Fair to Yourself

“If at first you don’t succeed, try, try, try again.” – W.E. Hickson “If at first you don’t succeed, try, try, try again. Then quit. There’s no point in being a… fool about it.” – W.C. Fields The first quote, although from a British man, is very American. We have the idea that you can…

Challenge Your EAP; Benefits Magazine

Employee assistance programs (EAPs) have been around for a long time and are viewed by many as “just a counseling service” for the addicted and deeply troubled – one that constitutes a necessary but not particularly valuable item on a company’s benefit checklist.  This perspective devalues the EAP, often resulting in underutilization that diminishes the…

What Does an Opportunity Cost?

Microeconomics was nearly the Waterloo of my college career, but I learned one idea that has benefited me. That idea is opportunity cost. What is opportunity cost? Basically, it is the difference in return between the option you choose and the one that you pass up. Another way of saying it would be that the…